As soon as you place your booking order, a dedicated freight manager would contact you to notify you of the container request
Your freight details will then be verified for booking confirmation. To make the process easy and effective, we will ensure you don't miss out any detail
Once the booking is verified, the carrier would issue the booking note or D/O
On the issue of the booking note, the shipment would be confirmed and the D/O would be transferred to you
On confirmation of the booking order, your trailer shall be contacted to pick an empty container from the yard
The container is then taken to the factory for stuffing from where the stuffed container would move to the port. Cogoport will notify you of the stuffing gate-in time. In case you miss the container gate-in, we will accommodate your freight in a buffer yard and ascertain an alternate gate-in method
Once the container is loaded for the sail, the shipping line would issue the bill of lading. It will be transferred to you immediately via e-mail. Your bill of lading would also be available under the "My shipments" section of your personalised dashboard
In case of trans-shipment issues, we will coordinate with the carrier on your behalf to ensure the loading of the container on the vessel
Once your shipment arrives at its destination, the trailer can be contacted to pick up the consignment and the customs clearance duly organised. You would be able to live track the entire shipment journey
Once the freight is delivered, a digital invoice would be sent out to you matching the amount displayed to you before booking
At the end of the delivery, the trailer would be contacted again to collect the empty container
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