Cogoport Support

The newly added users receive a verification mail on the email entered. Upon verifying the email, the user is added to the team members

Additional team members can be added on the platform/website by using the 'Invite' option on the 'My team' section in the 'Business profile' part of the product. Mobile number, Name and the Role are mandatory fields to be entered during the invite.

The mailing address can be changed by adding a new address in the 'Addresses' section of your 'Company Profile'

You can resend the invite to your team member by going into my team in the Company profile section.

Raise this concern with the account manager within seven days of invoice generation. In case there is a mismatch shipper has the option to raise a ticket there and then to resolve the discrepancy.

Tax Number, Address proof of Business and OTP on your registered mobile number is needed for completing the KYC.

Click on the login on the top right corner, and enter your credentials.

Click on signup on the top right, to start the signup process.

Reach out to us via the chat option available on your screen. Our team will help you immediately.

Use the "forgot my password" option at the log-in screen and ensure that you are using the email id entered during the registration. In case the problem persists, please reach out to us using the chat feature

Reach out to us via the chat option available on your screen. Our team will help you immediately.

Check if the verification mail ended up in your spam and junk folders of your email account. Also, make sure that you have not unsubscribed or marked Cogoport as spam. In case the problems persist, reach out to via the chat option on your screen.

Yes, it is possible. You can register multiple companies with the same credential.

Your data is safe with us. All data captured on Cogoport.com resides on Amazon's Web Services.

We need documents as proof of address for business You can upload Electricity bill / Water bill / Sale deed / Copy of Lease / Rent agreement / Property tax receipt as a proof of address

Tax Number, Address Proof of the Place of Business and Mobile Number verification is required.

Reach out to us via the chat option available on your screen. Our team will help you immediately.

It is mandatory so that we can ensure expedient communication and resolution of any financial queries.

It would be best if you verified your business to make sure that only you have access to your organisation's account registered with us

Yes, you can apply for credit from first shipment itself

No, this can not be done. The invoice will be generated in the name of shipper whose billing address has been used at the time of booking. Party Y has to book the shipment separately to get the invoice in his name.

No Billing name and address is tagged to your Tax Number and cannot be edited. However, communication or mailing address can be updated.

No, this is a pure unsecured facility. The user would not be required to pledge any of his assets.

Credit is calculated from invoicing date in all cases.

Credit Limit and Credit Days are determined by the financial outstandings and credit history of the company

The option would be available in the 'Finance Dashboard' inside the 'Pay Later' section.

For shippers registered in IndiaCogoport has provided an option of payment in USD / INR. The choice of currency can be selected at the time of placing the booking. For invoicing in USD, there is a bank charge of $30, which gets added to the invoice. However, the charge codes where GST is applicable would be billed in INR only, whereas the charge codes exempted from GST (Ocean Freight and Transportation Charges) can be invoiced in USD.For Shippers registered in the Netherlands Entire Invoice value can be invoiced in USD/Euro as per their convenience without any additional charges.

Credit approval process needs some time, and you can always follow up your case by writing a mail to credit@cogoport.com.

The invoice will be made on trade name registered against your tax number. We do this to comply with the tax norms laid by the government.

This credit facility is available on all the invoice billed through Cogoport.

Raise the issue to your account manager, and it will be resolved within 48 hours.

The number of days for which the credit provided depends on the credit history of the company, it can vary from 30-120 days

If the invoice is not approved within 48 hours of sailing, then it will be considered as auto-approved.

Raise a ticket within seven days of generation of invoice with the account manager for any change request in the invoice.

The exchange rate is picked from date of sailing, i.e. Liner's exchange rate as per the planned vessel

The settled invoices can be checked in the invoices section of Finance Dashboard in the website/platform

For services like this, importer/exporter will raise a service request to the service provider through the platform or by contacting their account manager. The charges will be added to your invoice as BL surrender charges. In case an invoice is generated, and the request is raised later, another invoice will be generated and shared with the shipper.

Only the Owner/Partner/Director is the authorised signatory for the credit agreements.

The exchange rate is not equivalent to the current market rate. It is picked from Line's exchange rate basis to sailing.

The cancellation charges might be applicable in case of spot bookings or after the booking note is uploaded for the shipment, as per the shipping line. Rest assured, Cogoport will display the cancellation charges, if applicable while making the booking.

No, the entire invoice will be in the name of Importer/Exporter's company.

Yes, you can pay your Basic Freight in US Dollars.

The invoice will be updated in the 'Finance Dashboard', you can download it from there and print it for your records if needed.

For providing Credit, we need to do a basic credit check of the company, for which we will need the financials. In case you don't want to provide your company's financials you can opt for Cash against Documents as the payment term.

You can choose the number of credit days you need using the 'Pay Later' feature. Else you can select the option to pay against documents

Customer's have the option to change invoice format for the shipment through the Bookings Feature, till invoice is made. After invoice preparation, the further request can be made through the Account Manager.

There is a default quota that is allocated to every customer on signup, and you can check that under the 'Trade Documents' section in 'Cogostore.'