Cogoport Support

You are requested to cancel the booking and revise the rates for those ports.

Yes, once your rates will be expiring, we will notify you as per your notification preferences.

Any booking which is placed by the shipper based on the rates you have uploaded is directly allocated to you.

Rate sheets can be uploaded using the bulk upload feature in the Rate Management Section.

The rates can be added in two ways: 1. Individual rate uploads which can be done manually, 2. Rate sheet uploads where all the rates in the sheet are uploaded on bulk upload

It takes around 2 hours to get the KYC approved.

TAX-Number, Address Proof of the Place of Business and Mobile Number verification is required

You can reach out to your Account Manager or can reach out to us on chat, after logging in.

It would be best if you verified your business to make sure that only you have access to your organisation's account registered with us

You are requested to cancel the booking and revise the rates for that particular port pair.

No, for releasing the Bill of Lading for Exports or Delivery Order for Imports the approval of Cogoport finance team is required.

Yes, once your rates will be expiring, we will notify you as per your notification preferences.

Any booking which is placed by the shipper based on the rates you have uploaded is directly allocated to you. Apart from this, you can explore the 'Win a Booking' feature

The supplier can add a line item, e.g. rollover charges, but it will be in draft mode till the shipper accepts the same. In case of shipper does not agree, you can reach out to us resolve the same

Rate sheets can be uploaded using the bulk upload feature in the Rate Management Section.

The free days at Port of Delivery can be updated using the 'Free Days' section under the Rate Management Feature.

The free days for a specific destination port and shipping line can be added using the detention feature under the 'Free Days' section in the rate management tab.

The rates can be added in 3 ways: 1. Individual rate uploads which can be done manually, 2. Rate sheet uploads where all the rates in the sheet are uploaded on bulk upload3. By answering the negotiations raised by the importers/exporters.

You are expected to revert to the enquiry at the earliest. However, there is no time limitation as of now

Exporter / Importer placing a booking depends on multiple factors, including the readiness of the cargo, the competitiveness of the rates, etc. Uploading your rates on a regular basis ensures that the chances of the booking being placed are high.

Most shippers prefer the ocean freight is uploaded in USD and the local charges, Customs & Transportation in the country's currency. That being said. However, each supplier has the option to upload the rates in the currency they prefer.

The service provider needs to be proactive in revising the rates as per GRI. In case this happens post-booking is placed, it needs to be communicated to the shipper for further execution.

The rates uploaded against the enquiries are specific to that enquiry. However, the service provider can upload them as generic rates by adding it as a generic rate.

The shipper will bear in case he makes a late payment for Bill of Lading or when consignee doesn't pick up the container even after the service provider has informed the shipper. If it's the service provider's fault, then the service provider will bear it.

The service provider needs to be proactive in adding the surcharges being applied on the ocean freight. If they fail to upload a charge, it will not be reflected in the rates given by them.

No, there is no limit to the number of enquiries you can respond to with a rate.

No your rate will not be visible to the shipper if you don't enter origin local charges in case of export and destination local charges in case of import

Every shipping line has its rate of exchange available on their invoices.

2% in case of company unless lower deduction certificate is furnished

No, as the details in the invoice needs to match with the transacting account details

It will be required if shipper asks for it

All transactions shall be routed through a dedicated escrow account in the name of Cogoport

A notification every Tuesday would be sent to every supplier regarding the payment and against which invoices. The payment would be made on a specific day on the following week would be made.

Raise the issue with the Chat Support after logging in or to your relationship manager

We make weekly payments to our suppliers keeping in mind the credit period agreed between Cogoport and the supplier at the time of onboarding.

Only the Owner/Partner/Director is the authorised signatories for the credit agreements that would be involved for the same.

Cogoport makes all payments by NEFT/RTGS only. Hence the Supplier's bank details are required.

No, the shipper will receive a combined invoice for all the services he has requested through Cogoport

You are requested to cancel the booking and revise the rates for that particular location.

Yes, once your rates will be expiring, we will notify you as per your notification preferences.

Any booking which is placed by the shipper based on the rates you have uploaded is directly allocated to you.

Rate sheets can be uploaded using the bulk upload feature in the Rate Management Section.

The rates can be added in two ways: 1. Individual rate uploads which can be done manually, 2. Rate sheet uploads where all the rates in the sheet are uploaded on bulk upload

You are requested to cancel the booking and revise the rates for that particular port.

Yes, once your rates will be expiring, we will notify you as per your notification preferences.

Any booking which is placed by the shipper based on the rates you have uploaded is directly allocated to you.

Rate sheets can be uploaded using the bulk upload feature in the Rate Management Section.

The rates can be added in two ways: 1. Individual rate uploads which can be done manually, 2. Rate sheet uploads where all the rates in the sheet are uploaded on bulk upload

You are requested to cancel the booking and revise the rates for that particular location.

Yes, once your rates will be expiring, we will notify you as per your notification preferences.

Any booking which is placed by the shipper based on the rates you have uploaded is directly allocated to you.

Rate sheets can be uploaded using the bulk upload feature in the Rate Management Section.

The rates can be added in two ways: 1. Individual rate uploads which can be done manually, 2. Rate sheet uploads where all the rates in the sheet are uploaded on bulk upload