Cogoport Support

Some rate cards feature services that guarantee space and equipment inventory for your consignment, often at a higher price. For other rate cards, vessel space and equipment inventory are subject to availability depending on multiple factors. However, be assured, we will provide you with a confirmation as early as possible.

The booking will be sent to another forwarder at the rate initially selected by you. In case no forwarder accepts that rate, Cogoport regrets that the shippers will have to replace the booking at a revised rate.

Each supplier commits to a booking note turnaround time. Alongside similarly important information, this is included on the rate card for your consideration when selecting a service provider.

Cogoport is an online platform that is very easy to use. A booking can be done in less than 60 seconds. If you shop on online platforms such as Amazon or Flipkart, you can use Cogoport with ease. To help you along, we have a dedicated support team that will be happy to walk you through the entire booking process.

The booking can only be cancelled before container pickup. In order to cancel your booking, you will have an option to cancel the booking.

There are no cancellation charges as of now. However, the cancellation charges might be applicable in case of Spot bookings and some of the congested ports. Rest assured, Cogoport will display the cancellation charges, if applicable while making the booking.

A bill of lading (B/L or BoL) is a legal document issued by a carrier to a shipper. It contains the details of the type, quantity, and destination of the goods that are being carried. A bill of lading also serves as a receipt for the shipment when the goods are delivered at the destination.

The documents required for customs clearance are as follows:

• Bill of entry
• Bill of lading/airway bill
• Import / Export license
• Insurance certificate
• Purchase order/ Letter of Credit
• Technical write up, literature etc. for any specific goods if any
• Industrial license if any
• Registration cum membership certificate (RCMC) if any
• Test report if any
• DEEC/DEPB /ECGC or any other documents for duty benefits
• Central excise document if any
• GATT/DGFT declaration

If you mention all the details of your shipment, we can guide you through the process.
For further assistance, please contact us.

Your data is absolutely safe with us. All data captured on Cogoport is hosted on servers run by Amazon Web Services – known for its integrity and security. At Amazon, all data have back-ups in case of any technical malfunctions.

You should manage your cash wisely. Having credit of 120 days will give you more cash in hand, which you can use to increase production and grow your business. Whenever you want cash for this, you can avail up to 120 days of credit from us.

Ocean freight is primarily paid in USD. So when you pay for your freight in USD, you save on currency conversion charges. This is particularly advisable if you have a consignment whose monetary value is high.

You can pay invoices via bank transfers. You can also use the international money transfer facility available on our website.

You can choose to pay against documents and avail a special discount. You could also choose to defer payment by availing of our 120-day ‘Pay Later’ credit facility.

Yes, you can invite them to join Cogoport and give them access to your finance profile.

FCL or full container load is a type of shipment where an entire container is used by a single importer/exporter for the transportation of goods.

The most popular type of FCL containers available are:

• 20 foot: Dimensions - 20ft x 8ft x 8ft 6in
• 40 foot: Dimensions - 40ft x 8 ft x 8ft 6in
• 40 foot-high cube: Dimensions - 40ft x 8ft x 9ft 6in

Note: The dimensions are length x breadth x height

You should opt for FCL shipment in the following cases:

• When your cargo weight is more than 10MT: FCL shipment rates in such a case could be lower than LCL (less than container load) shipment
• When your shipment is urgent: With FCL shipments you save time that is taken for consolidating an LCL shipment.
• When you want your cargo safe: In FCL, you have the entire container to yourself, hence minimising the damage that can occur when your cargo comes into contact with cargo of another shipment.

Follow these few simple steps on our website:

• Go to ‘Discover Rates’
• Fill in your requirements
• Click on ‘Search’
• Search for the best suited rate for your shipment
• Select you payment terms and billing address
• Click on ‘Book Now’

Yes, Cogoport provides rail haulage solutions through various partnerships it has with both private and public rail operators.

A truck is booked for you as soon as you book a trucking service with a service provider on Cogoport.

It depends on where your goods are loaded (stuffed) into the container. If you opt for dock stuffing (when your cargo is loaded into a container at the docks), you pay for only one way – for transportation from your factory/warehouse to the port of loading. However, if you choose factory stuffing (when your cargo is loaded into a container at your factory/warehouse and then transported to the port) you are charged for both ways as the empty container will first be picked up from the container yard, delivered to your factory/warehouse and then taken to the port.

CHAs available on the Cogoport platform can help you get all the necessary documents related to exports. They also provide essential documents like:

• Origin certificate
• Phytosanitary certificate
• VGM certificate and others
  

CHAs available on the Cogoport platform can help you with various clearance services:

• Factory clearance
• Dock clearance
• On wheels clearance

You can directly call our 24x7 customer support number or your dedicated account manager who will place your request with your CHA. In addition to that, you can also update your comments at the bookings page.

Yes, if you have already made a booking on Cogoport, you can always place a request for certificates by calling your dedicated account manager. We will then email you a confirmation of costs for the certificates you require.

Opting for Cogoport’s ‘Pay Later’ service that grants you up to 120 days of credit will help you maintain healthy cash flow. This, in turn, will allow you to divert the capital to increase your production

To avail of our ‘Pay Later’ service, apply online through the Cogoport portal. We will ask you for some basic documents so that we can conduct a credit check. This process will be completed in less than 48 hours.

In order to avail 120 days of credit, we charge a service fee around 1%-1.5%, which is flexible depending on your payment history.
We do not charge a prepayment penalty.

Yes, you can provide freight forwarding services on Cogoport by registering yourself as a service provider. Once you sign up and complete the verification process, our supplier team will access your eligibility and contact you to explain how you can provide your services to customers.

Yes, you can provide transportation services such as FTL (Full Truck Load) and trailer services on Cogoport after registering and completing your verification process.

Yes, you can provide Custom House Agent services on Cogoport. You will have to register on Cogoport as a service provider and complete the verification process. Once our team verifies your credentials, they will let you know how you can start providing customs clearance services to customers.

Yes, you can provide clearance for HazMat or Reefer cargo on Cogoport. You will have to register with us as a service provider and complete the verification process. Once our team verifies your documents, our supplier relations team will get in touch with you to explain what you need to do next.

Yes, you can work with your existing customers exclusively on Cogoport. You can do this by treating Cogoport as a software to manage your work. We have different monetisation structures for different types of suppliers. To know more, get in touch with us.

There are three primary benefits of joining Cogoport:

1. It’s free to join Cogoport and you can use all our features and tools to better serve your current and new customers.
2. We help you to give your customers credit for their shipments so that you don’t have to worry about it.
3. We pay you instantly through our invoice factoring feature.