Cogoport Support

The Freight Forwarder will issue revised Booking note after Open Examination for the shipment.

Reach out to your account manager, to know more about this issue. There might be multiple reasons for this including space issues on the vessel, inventory non-availability etc

You should be able to negotiate for prices using the start negotiation part.

Raise a request for cancellation , however the reason of cancellation would be required

Bill of Lading or Delivery Order would be delivered by the courier services of the Freight Forwarder involved in the shipment at your mailing address.

The vehicle number will be uploaded on the platform/website by the transporter, and the updates can be received by using the Comments Feature in the Bookings Section.

We will arrange for the rates shortly and get back to you.

Raise a request for the change in weight slab to the Account Manager for the booking. The relevant haulage charges as per the revised weight will be applicable and informed to you.

You can reach out to your account manager or use the comments feature in Booking section to coordinate with the Freight forwarder for the shipment to get an update on IGM filing.

Reach out to the Account Manager, as he/she can ask the Freight Forwarder to request for a cut-off extension with the carrier. Or he/she can arrange for a revised booking note for the next vessel.

Reach out to the Account Manager, as he can ask the Freight Forwarder to request for a cut-off extension with the carrier. Or he/she can arrange for a revised booking note for next vessel.

In case you cannot find the port of your interest, please call your account manager or reach out to us via chat.

Raise the issue urgently with your account manager. You would need to proceed for document amendment with correct details, coordinating with the CHA(Customs House Agent)

Reach out to your account manager, and he can ask the Freight forwarder to arrange for a Special Service Request.

The container(s) will not be allowed to gate-in inside the Port in case of missing the document cutoff

The shipment will be rolled over unless a Special Service Request is approved. The shipper will have to pay detention charges(if applicable) along with the ground rent charges for storing the container(s) in the buffer yard.

The shipper will have to pay the late Shipping Instructions charges and file the Shipping Instructions.

Check the services section, under the Bookings feature.

All the stakeholder of the booking can view the comments.

The Freight Forwarder will raise special Service Request permission with the Shipping Line, which will in-turn check with terminal and provide approval.

Platform fee is the convenience fee being charged by Cogoport for the services being provided on the website

For Bill of Lading /Delivery Order release, Importer/Exporter will have to clear all overdue outstanding. Kindly contact your account manager at the earliest.

The last moment change in the vessel is usually due to space constraints in the current vessel.

Request the service provider to amend the booking note, at the earliest. Also, inform your account manager about this process so that he can expedite the process

Yes, Cogoport does provide the cargo unloading solution if Full truckload trucking service is availed for the shipment.

Yes, Cogoport does provide the customs clearance services of Hazardous commodities and Reefer containers.

Yes, you can avail dock stuffing service and rates from Customs brokers already registered on our platform. This service can be added while you are searching for rates.

Yes, Cogoport provides the fumigation service for the shipment if you avail the Custom Clearance Agent services from Cogoport for your shipment.

Yes, you can add cargo haulage services while searching for rates

Yes, you can generate a negotiation on the rates using the Start Negotiation feature.

Yes, we have services of Custom Clearance available on our website. You can check them while searching for rates

Phytosanitary Certificate can be taken as an additional service during the shipment. Reach out to the account manager if you need the same

As soon as the payment terms are fulfilled, the B/L will be dispatched and should reach you within two days depending upon the mode of delivery.

The free days at destination port is mentioned in each rate available on the platform.

Booking Note is generally processed within 24 hours when the booking is placed. If the booking is received before 2 PM on a working day, our team tries the best to procure booking note on the same day.

You have an option to invite your service provider to provide you service

The container tracking for a shipment during the pick-up stage at the origin is entirely done by the stakeholders involved in the shipment. In case the tracking is missing for some milestones, please clarify the same using the Comments feature. In case of non-response on the comments for further assistance, after logging in youchat wiht the support team.You can also track the container using the container number by going on Container Tracking feature in the Cogostore.

The available incoterms available can be seen in the discover rates page, once logged in the product.To know more about Incoterms check out Blog

Once the booking is placed our team, and your service providers will help you with the required documentation

Confirmed space & inventory is dependent on multiple factors like vessel space and yard inventory. Services such as confirmed space are within the rights of shipping lines. We provide such services if provided by the Shipping line.

Is there a limit on the number of rate searches I can make on the platform before placing a booking

Yes, you can bring your service provider on Cogoport and continue to take his services along with cogoport offerings.

Yes, you can apply for credit from first shipment itself

No, this can not be done. The invoice will be generated in the name of shipper whose billing address has been used at the time of booking. Party Y has to book the shipment separately to get the invoice in his name.

No Billing name and address is tagged to your Tax Number and cannot be edited. However, communication or mailing address can be updated.

No, this is a pure unsecured facility. The user would not be required to pledge any of his assets.

Credit is calculated from invoicing date in all cases.

Credit Limit and Credit Days are determined by the financial outstandings and credit history of the company

The option would be available in the 'Finance Dashboard' inside the 'Pay Later' section.

For shippers registered in IndiaCogoport has provided an option of payment in USD / INR. The choice of currency can be selected at the time of placing the booking. For invoicing in USD, there is a bank charge of $30, which gets added to the invoice. However, the charge codes where GST is applicable would be billed in INR only, whereas the charge codes exempted from GST (Ocean Freight and Transportation Charges) can be invoiced in USD.For Shippers registered in the Netherlands Entire Invoice value can be invoiced in USD/Euro as per their convenience without any additional charges.

Credit approval process needs some time, and you can always follow up your case by writing a mail to credit@cogoport.com.

The invoice will be made on trade name registered against your tax number. We do this to comply with the tax norms laid by the government.

This credit facility is available on all the invoice billed through Cogoport.

Raise the issue to your account manager, and it will be resolved within 48 hours.

The number of days for which the credit provided depends on the credit history of the company, it can vary from 30-120 days

If the invoice is not approved within 48 hours of sailing, then it will be considered as auto-approved.

Raise a ticket within seven days of generation of invoice with the account manager for any change request in the invoice.

The exchange rate is picked from date of sailing, i.e. Liner's exchange rate as per the planned vessel

The settled invoices can be checked in the invoices section of Finance Dashboard in the website/platform

For services like this, importer/exporter will raise a service request to the service provider through the platform or by contacting their account manager. The charges will be added to your invoice as BL surrender charges. In case an invoice is generated, and the request is raised later, another invoice will be generated and shared with the shipper.

Only the Owner/Partner/Director is the authorised signatory for the credit agreements.

The exchange rate is not equivalent to the current market rate. It is picked from Line's exchange rate basis to sailing.

There are no cancellation charges as of now. However, the cancellation charges might be applicable in case of Spot bookings and some of the congested ports. Rest assured, Cogoport will display the cancellation charges, if applicable while making the booking.

No, the entire invoice will be in the name of Importer/Exporter's company.

Yes, you can pay your Basic Freight in US Dollars.

The invoice will be updated in the 'Finance Dashboard', you can download it from there and print it for your records if needed.

For providing Credit, we need to do a basic credit check of the company, for which we will need the financials. In case you don't want to provide your company's financials you can opt for Cash against Documents as the payment term.

You can choose the number of credit days you need using the 'Pay Later' feature. Else you can select the option to pay against documents

Customer's have the option to change invoice format for the shipment through the Bookings Feature, till invoice is made. After invoice preparation, the further request can be made through the Account Manager.

There is a default quota that is allocated to every customer on signup, and you can check that under the 'Trade Documents' section in 'Cogostore.'