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Cogoport Support

Find the best rates with the best freight forwarders and track your shipments to their destination.

Freight related questions

What are freight rates?
What factors influence freight rates?
What factors influence the calculation of sea freight rates?
How are freight rates calculated?
Why do different freight forwarders quote different rates for the same consignment?
Why do freight rates change so often?

Book & manage shipments related questions

Will I get confirmed space and equipment inventory against my booking?
booking
What happens if a supplier cancels the booking?
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How much time does it take to process the booking note (B/N)? or How long does it take for a booking to be confirmed?
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I am not very familiar with online businesses. Can I do an offline booking?
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How do I cancel a booking?
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Are there any cancellation charges?
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Shipping related questions

What is a bill of lading?
shipping
Which documents are required for customs clearance?
shipping
Are my data and documents secure?
shipping

Finances related questions

When should I use Cogoport’s ‘Pay Later’ service?
finances
When should I pay for freight in USD?
finances
How do I pay an invoice?
finances
What are the various payment terms available?
finances
Can I invite my finance team to Cogoport?
finances

FCL Shipments related questions

What is FCL shipment?
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Which are the most popular types of FCL containers available?
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When should I opt for FCL shipment?
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How should I book my FCL shipment?
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Trucking & rail related questions

Are rail haulage services available on Cogoport?
trucking-rail
How soon can I expect a truck to be booked for my cargo?
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If I choose a trucking service will I be charged for transporting my cargo for one way or both ways?
trucking-rail

Customs related questions

What kind of certificates are taken care of via Cogoport?
customs
What kind of clearances are taken care of via Cogoport?
customs
How will I coordinate with my Customs House Agent (CHA)?
customs
Can I ask for certificates after placing the booking?
customs

Pay Later related questions

Why should I opt for up to 120 days of credit?
pay-later
How can I avail of Cogoport’s 120 days of credit?
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What is the cost of availing 120 credit days?
pay-later

Logistics provider related questions

Can I provide freight forwarding services on Cogoport?
logistics-providers
Can I provide transportation services on Cogoport?
logistics-providers
Can I provide customs service to Cogoport? How can one register as a CHA service provider?
logistics-providers
Can I provide clearance for HazMat and Reefer cargo on Cogoport?
logistics-providers
Can I work with my existing customers on Cogoport? Do you charge a convenience fee for this?
logistics-providers
What benefits do I get if I sign up with Cogoport
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