Overage

Did you know? Every year, overage incidents impact a staggering ₹3,000 crores in cargo value. Freight forwarding companies are tasked with handling these excess cargo situations, which can take anywhere from 90 to 180 days to resolve. They do this while ensuring customer interests are safeguarded and working closely with carriers through effective overage management and cargo reconciliation processes.

Overage Framework and Resolution Procedures

Cargo overage happens when the quantities delivered surpass what was documented. This situation calls for thorough investigation, reconciliation, and resolution procedures that prioritize customer interests while collaborating with carriers and consignees. Freight forwarding companies take the lead in managing these overage scenarios, coordinating investigations, and facilitating resolutions, all while upholding customer rights through professional overage management and systematic reconciliation practices that guarantee fair outcomes and customer protection.

Documentation and Investigation Process

To resolve overages, a detailed documentation process is essential. This includes delivery receipts, packing lists, weight certificates, and investigation reports that clarify the actual cargo quantities and the basis for resolution. Freight forwarding companies play a crucial role in coordinating these investigations, managing the necessary documentation, and facilitating resolution procedures, all while ensuring customer protection through expert overage coordination and systematic investigation management that maximizes recovery and leads to fair settlements.

Customer Protection and Resolution Management

Effective management of overages is key to protecting customer interests. This involves meticulous documentation, coordination of investigations, and negotiation of resolutions to ensure fair treatment and the best possible outcomes. Freight forwarding companies offer vital overage support, work closely with carriers, and oversee resolution procedures, all while safeguarding customer interests through professional overage management and carrier collaboration. This approach not only achieves satisfactory resolutions but also helps maintain customer confidence in cargo handling and delivery processes.