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Payment

Where do I send the cheque?


You can write the cheque for "Cogo Freight Pvt Ltd" and courier to below address - 4th floor, F4, Pinnacle Business Park,Mahakali Caves Rd, Shanti Nagar, Andheri East, Mumbai, Maharashtra 400093 However, a much simpler option is to make online payment on our user-friendly portal. In case of any issues or assistance, please feel free to reach us at +91-8017133563, or mail us at finance@cogoport.com.

I have been billed for demurrage but had received no intimation from Cogoport about the delay.


We do know that there are some variable expenses in international goods movement and some charges can only be known after the shipment is completed. Cogoport normally triggers all milestones automatically and electronically to inform you of such changes. We recommend that you favourite the Cogoport dashboard on your browser to not miss the alerts. In any case, the system will also send you key alerts on email/SMS. If information is not available from the system, our Operations Support Representative will inform you on the same. In case of any issues or assistance, please feel free to reach us at +91-8017133563, or mail us at finance@cogoport.com.

I have some disagreement with the invoices I have received. How do I resolve this?


There are some variable expenses in international freight movement and some charges can only be known after the shipment is completed. Should this be the case, your billing should provide you with the visibility and rationale for the difference. The technology behind our rate discovery product on www.cogoport.com aims to mitigate such cases. We believe that it will be very easy to keep track of what was promised and what was billed, as all communications regarding the shipment and quotes history are available on the system dashboard and backend. If you need any further assistance, please raise a query through your dashboard or mail us at finance@cogoport.com. Our Customer Service Executive will ensure a speedy resolution not just for your problem but also check if a change is required in the system functionality.

I want to pay part in USD and part in INR but my invoice is only in one currency.


To make part payments in different currencies, reach out to our Operations Support and they will set it in the system. Please note: 1. Any exchange fluctuation risk would be on customer's account. 2. Any service that attracts GST would be billed in INR only.

My business is growing so fast that I am having a problem with my cash flow. Can Cogoport help me with this problem?


We currently do not offer this service. However, we do offer credit to our customers based on their successful completion of a credit check and acceptance of our terms and conditions. To apply for a credit check, log in to your account and click on the “credit check” tab at the right-hand bottom corner of your dashboard’s homepage.

I currently enjoy credit with my current suppliers. Will I get the same facility with Cogoport?


There is the standard credit agreement which will be made on a case-to-case basis after due successful completion of a credit check. You can apply for a credit check from your dashboard’s homepage via the tab on the right-hand bottom corner. Visit your dashboard, click on Finance - Credit to view your limit. Or visit: https://www.cogoport.com/app/credits

Can I make payments by Credit Card?


Cogoport's payment gateway is capable of handling multiple modes of payments. We accept payment by netbanking, NEFT/RTGS, Credit Card, Debit Card and wallets.

How much TDS should I deduct?


It should be deducted at 2% under section 194C of IT Act. It is advisable to refer to the opinion of your tax consultant.

I want to change my credit limit.


To apply for change in credit limit visit your dashbord, click on finance - credit. Or visit: https://www.cogoport.com/app/credits

Need full ledger/statement of account.


You can easily download ledger/statement of your acount. Follow these simple steps: 1. Log In to your account. 2. Visit Customer Dashboard. 3. Click on 'Finance'. 4. Click on 'Ledger'. 5. Click on 'Download'

My outstanding amount on portal is incorrect.


Mail us at finance@cogoport.com and we will get back to you.

The quote I confirmed and the Invoice I received are not matching.


This should be rare and only possible in case you requested for additional services post initial booking. We always inform of new charges via text and email notifications. In case of any issues or assistance, please feel free to reach us at +91-8017133563, or mail us at finance@cogoport.com.

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