I require multi-modal transportation - a combination of Air-Sea (Sea-Air). The option is not available on the dashboard.
At present, we offer transportation solutions for Sea (FCL). In our upcoming release(s), we will be providing solutions for LCL shipments, Air transportation, and all possible options and permutations and combinations to help you find an optimum freight transport solution. However, if you have any special requirement, please write to us at email@example.com. Our team will revert with appropriate/alternative options. In addition to freight movement solutions, to make the process easy and less time consuming, we also offer bundled value-added services such as Customs House Brokerage and Trucking services through our carefully vetted suppliers registered on the platform.
The Volume Enquiry template does not capture my custom/specific requirements.
The current design for Volume Enquiry template is basis feedback we have received from the customers on our platform and through our Sales Evangelists on the field. The existing template is a trade-off between – capturing maximum possible details to help a Supplier quote accurately while ensuring that the shipper can easily enter his requirements for the shipment. In case you have any other feedback regarding the user experience or the platform, please share it with either our sales evangelist, or chat with us, or mail us at firstname.lastname@example.org. Your feedback is valuable and will help us serve you better!
I have received a response to my volume enquiry request but I need some clarifications?
You can continue all further communication regarding the volume enquiry request on the platform. Should you have any issues with delays or understanding, you can always write to us at email@example.com and our team will be happy to clarify or guide you on your query.
My origin/destination address is not appearing on the system/platform.
We are using Google Maps to capture location details. You can either type in your address or move the bubble on the map to the area where your plant/factory/warehouse is and we will capture the information. However, there could potentially be times when due to connectivity issues, the location options may not be available. Please check your internet connectivity and try refreshing the web page; the issue should be resolved. For any unresolved issues, please write to us at firstname.lastname@example.org or you can interact with us on the Chat feature on www.cogoport.com.
The SPOT rate is good for port-to-port, but the Trucking (or any other service) rates are unrealistic.
We are an early stage tech startup. While we are working very hard to ensure that our platform is competitive, as of now, we don’t rule out instances where it might happen that the freight rates/prices on our platform may be higher. We are working on a hybrid model that will allow us to be able to cater to the requirements of the customers on the platform very soon. However, to find a viable solution to your immediate requirement, please tell us what rates you are looking for and we will work with the various Suppliers registered on the Platform and try to match your expectations, if not improve on them. You can also encourage your existing vendor to join our platform so that you can still get the required rates and services and they compete hard to get your business. We are also in the process of onboarding new suppliers, offering a variety of services, based on their proven credibility as well as competitiveness. We request you to continue providing your valuable feedback so that we evolve and be the service provider of choice for the best freight rates and services. Please connect with us through the chat feature on our website or write us at email@example.com.
My Port of Loading (PoL)/Port of Delivery (PoD) is not appearing on the platform. How can I check if you offer services to the required port pair?
Cogoport aims to map as many port pairs as possible on the platform. But we are working on the list based on the requirements prioritized by our customers. Please let us know on firstname.lastname@example.org which port pairs are missing and we will quickly include them in our list. If you want, the same will be automatically updated in your Customer Profile (in Settings) in the Ports and Addresses section. We are trying to standardize the list of ports with prevailing international standards and very soon in the next release, we will make the feature more intuitive allowing you to sort by specific country and city. For further information on this query, please refer to FAQ response for There are no SPOT rates showing in the platform/there are some unrealistic spot rates displayed on the platform.
I would like to use Cogoport for select services/requirements and also continue to work with my current suppliers. Will this not increase my work?
We are in the process of onboarding as many different suppliers as possible based on their proven credibility as well as competitiveness. You can also encourage your existing suppliers to register on our platform. He can not only provide service to you via Cogoport but also create an additional sales channel for his own business. For further information on this, please refer to the FAQ for Suppliers/Freight Services Buyers.
When will port-pairs of my interest be available in the system?
Cogoport is working towards mapping maximum port pairs in the system but we are working on a list that is prioritized by the requirements of our registered customers. Once you sign up with Cogoport, there is a backend process that will aim to capture your requirements through a Customer Profiling form. This Customer Profile form also includes a field to list the required port pairs (ports that you ship to and from). In case the port-pair listed by you is not there in the system, once you submit a rate enquiry or a booking request, our tech team would automatically update this information in your profile and it would also be updated in the system soon.
There are no SPOT rates showing in the platform/there are some unrealistic spot rates displayed on the platform.
Please refer to the FAQ response on “Port-Pairs not reflecting in the system” for “there are no spot rates showing on the platform”. We are an early stage tech startup. While we are working very hard to ensure that our platform is competitive, we don’t rule out instances where it might happen that the rates/prices on our platform are higher. In some cases, it could also be the result of some tech glitches. Normally our system-test team and procurement team would catch and correct any such anomaly, but if you do happen to notice any major deviation, please do write to us at email@example.com or share the feedback with our support agent on the Chat feature on www.cogoport.com.
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