Where do I send the cheque?
You can send the cheque to your handling branch. A simpler option is taking the online route. In case of any confusion please reach out to us via the Cogobot on www.cogoport.com or write to us at firstname.lastname@example.org.
I have been billed for demurrage but had received no intimation from Cogoport about the delay.
We do know that there are some variable expenses in international goods movement and some charges can only be known after the shipment is completed. Cogoport normally triggers all milestones automatically and electronically to inform you of such changes. We recommend that you favourite the Cogoport dashboard on your browser to not miss the alerts. In any case, the system will also send you key alerts on email/SMS. If there is any specific resolution you seek, please chat with us on www.cogoport.com or write to us at email@example.com.
I have some disagreement with the invoices I have received. How do I resolve this?
The technology behind our rate discovery product on www.cogoport.com aims to mitigate such cases. We believe that it will be very easy for technology to keep track of what was promised and what was billed as all communications regarding the shipment and quotes history is available on the system dashboard and backend. We do know that there are some variable expenses in international freight movement and some charges can only be known after the shipment is completed. Should this be the case, your billing should provide you the visibility and rationale for the difference. Should you need to seek any clarifications, please communicate through your dashboard or write to us at firstname.lastname@example.org. Our Customer Service representative will ensure speedy resolution not just for your problem but also check if a change is required in the system functionality. The idea is to drive transparency.
I want to pay part in USD and part in INR but my invoice is only in one currency.
We encourage all our Indian customers to pay in Indian currency. You can still pay us in the currency you want – however, the exchange loss would be on your account. We can split the invoice and give you a separate freight invoice to settle in the currency of your choice. All ongoing statutory laws of the land will be complied with.
My business is growing so fast that I am having a problem with my cash flow. Can Cogoport help me with this problem?
We are currently liaising with various Banks/NBFC/startups to create trade finance solutions with the idea that they can offer you easy solutions for specific/one-time shipments or long-term loans. We do understand that B2B will need FINTECH products to aid business growth. Hence, in due course, we will work with appropriate banking channel partners to develop solutions around working capital loans. The idea is to do it for the Cogoport Community as a whole – and so the Cogoport trust seal should allow for special requirements on documentation for working capital loan requests made through our platform. Currently, we do offer credit to our customers based on their successful completion of a credit check and acceptance of our terms and conditions. To apply for a credit check, log in to your account and click on the “credit check” tab at the right-hand bottom corner of your dashboard’s homepage.
I have an account with Bank XYZ. How can I automate it with the Cogoport payment gateway?
It doesn’t matter which bank you hold an account with. Our Net banking gateway is capable of handling all payment options in the B2B checklist - net banking, cash, NEFT/RTGS, so that you are completely free of any hassles related to reconciliation and you can focus on your core business.
I currently enjoy credit with my current suppliers. Will I get the same facility with Cogoport?
We understand and respect the financial processes in the B2B segment. We go to the age-old adage – there are no free lunches. And so, we strongly believe that services and financing should be separated so that you can accurately measure both. Our default mode is – cash against documents. But for the right customers, we are currently working on various tools to enable them to transition to the Cogoport Platform. And so, there is the standard credit agreement which will be made on a case-to-case basis after due successful completion of a credit check. You can apply for a credit check from your dashboard’s homepage via the tab on the right-hand bottom corner. More importantly, we are currently liaising with various Banks/NBFC/start-ups on trade finance solutions with the idea that they can offer you easy solutions for subject shipment or long-term loans. In due course, we do recognize that B2B will need FINTECH products and to support our customers, we will work with appropriate banking channel partners to develop solutions around working capital loans. The idea is to do it for the Cogoport Community as a whole – and so the Cogoport trust seal should allow for special requirements on documentation for working capital loan requirements done through our platform. Please watch this space for further information.
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